Thank you for shopping at VAPEBEST. Your satisfaction is our priority, and we want you to be pleased with your purchase. If you are not completely satisfied with your order, you may return the items within 30 days of receipt under the following conditions:
1. **Eligibility for Returns**:
Items must be unused, in their original packaging, and in the same condition as when you received them.
2. **Return Process**:
To initiate a return, please contact us at [email protected] or call us at 502-376-8392. Provide your order number and details about the item(s) you wish to return.
3. **Return Shipping**:
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
4. **Refunds**:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
5. **Exchanges**:
If you need to exchange an item for a different size or product, please contact us directly to discuss your options.
6. **Non-returnable Items**:
Certain items are non-returnable for hygiene reasons, including but not limited to opened e-liquids and personal use products.
If you have any questions about our returns policy, please do not hesitate to reach out to us via email or phone. Thank you for choosing VAPEBEST!